![]() If you’ve already warned them about charging interest or stopping supply, then acting on that could be your best next step. It can help just to tell your customer about next steps you’re considering. Next steps if chasing hasn’t workedĬonsider what you’re prepared to do if escalation doesn’t solve the problem. If you decide to take further action later, you might need to show how you tried to solve the problem. You might want to speak to the customer first, then put it in an email or letter. “I did threaten that I would add interest and back-charge for the 25 days of it being late.
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